MICROS Systems, Inc. (MCRS), headquartered in Columbia, Maryland, is a developer of enterprise applications that service the hospitality and specialty retail industries. The company provides service to both sit-down and quick-service restaurants, hotels, the leisure and entertainment industry, and specialty retail stores. In addition, MICROS offers complete information management solutions that include software, hardware, enterprise systems integration, consulting and support. A few of the company’s clients include Ruby Tuesday’s, Burger King, Auntie Anne’s, and Hilton Hotels.
MICROS’s OPERA Enterprise Solution will be used by Omni Hotels in order to enhance its brand-wide reservation system. Omni Hotels offer luxury accommodations at 45 hotels and resorts in leading business gateways and leisure destinations across North America. The project centers on the implementation of three key modules of MICROS OPERA: the OPERA Reservation System (ORS); the OPERA Customer Information System (OCIS); and the OPERA Web Suite (OWS).
The three OPERA solutions will improve the booking process for Omni’s central reservations by providing a single application to book all types of reservations regardless of the booking source. Omni can collect and manage guests’ preferences and profile information for the entire brand in a new single database environment, thus allowing all Omni properties easier access to key guest information. As part of the multi-phased implementation of the new system, Omni Hotels’ online booking tool will be integrated with the reservation system for the Global Hotel Alliance, the world’s largest alliance of premier hotel brands.
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