Verint® Systems announced today that Cabela’s® Incorporated has finished implementing Verint’s Impact 360® solution across five contact center sites in Nebraska. Cabela’s is the leading specialty retailer and world’s largest direct marketer of hunting, fishing, camping, and related outdoor merchandise.
Cabela’s chose Verint Impact 360 because of its unified software solution approach, as well as its proven functionality across quality monitoring, speech analytics, desktop and process analytics, performance management, eLearning and coaching, along with encryption management. Through the utilization of these impressive capabilities, Cabela’s gained the automated functionality, analytics, and intelligence tools needed to continue to improve their customer experience, as well as offer a wide, distinctive selection of high-quality outdoor products at competitive prices.
By implementing Impact 360, Cabela’s can gain value in such areas as the ability to capture and analyze the quality of customer interactions; maximize resources; increase visibility into staff performance; experience process efficiencies; advance security, including through the payment card industry data security standards (PCI DSS); and keep the customer experience at the forefront. In addition, the solution can help Cabela’s acquire deeper insights into the wants and needs of their customers. This improved insight will enable faster, more informed decisions on products, services, and processes.
“We were looking for much more than a technology solution. One of the main reasons we moved to Verint Impact 360 was to engage with a true workforce optimization partner. We found that through Verint’s unique ability to understand our business and objectives, they could map a solution most fitting to our needs,” says Sharrell Keane, director, customer relations, Cabela’s. “Verint’s reputation and vision, trusted advisor role, and unique suite were all key factors in Cabela’s selection of Impact 360 as a go-forward part of our customer service operations.”
For more information, please visit www.verint.com
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